Privacy Policy

---

Last Revised: October 2025
 

ClearHaven Service is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our document preparation services. By using our services, you agree to the collection and use of your information in accordance with this policy.

We collect the following types of personal information to provide our document preparation services:

• Personal Identification Information: Name, address, phone number, email address.
   
• Financial Information: Mortgage details, income information, debt information, and other financial data required for document preparation.
   
• Government-Issued Identification Information: Social Security Number (SSN), Driver’s License, or other identification information as required.
   
• Technical Information: IP address, browser type, and usage data through cookies or tracking technologies when you visit our website.
   

The personal information we collect is used for the following purposes:

• Document Preparation Services: To prepare, process, and finalize documents, including loan modifications, foreclosure prevention, or other related services.
   
• Customer Communication: To communicate with you about your document preparation status, respond to inquiries, and send updates or reminders.
   
• Website Improvement: To analyze traffic, improve user experience, and tailor content and services.
   
• Legal Compliance: To comply with applicable laws, regulations, and industry standards.
   

We may share your information with the following:

• Service Providers: Trusted third-party vendors who assist us in providing services, such as document preparation, communication tools, or payment processing. These vendors are bound by confidentiality agreements and may not use your information for any other purpose.
   
• Legal Obligations: If required by law, we may disclose your information to comply with legal obligations or lawful requests by public authorities (e.g., court orders or investigations).
   
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
   

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we have about you.
   
• Correction: Request corrections or updates if your information is inaccurate or incomplete.
   
• Deletion: Request deletion of your personal data, subject to legal limitations.
   
• Opt-out: Unsubscribe from communications by following the link in our emails or contacting us directly.
   

To exercise these rights, please contact us using the information provided below.

We implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We may use cookies and similar tracking technologies on our website to enhance user experience, analyze traffic, and personalize content. You can manage cookie settings through your browser preferences, though disabling cookies may affect website functionality.

We retain personal information as long as necessary to fulfill the purposes in this Privacy Policy or as required by law. Once no longer needed, your information is securely disposed of.

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will promptly delete it.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with an updated “Effective Date.” We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Email: info@clearhavenservice.com
Website: https://clearhavenservice.com/privacy-policy

The privacy policy includes the following compliance statement:

“SMS opt-in consent and phone numbers collected for the purpose of SMS are not shared with any third parties under any circumstances.”

1. SMS Consent Communication:
Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
If you have consented to receive text messages from ClearHaven Service, you may receive messages related to:

• Follow-up updates
   
• Billing inquiries
   
• Reminders or scheduling messages
   

3. Message Frequency:

Message frequency may vary depending on your communication preferences. Example:

“Message frequency may vary. You may receive up to 2 SMS messages per week regarding billing inquiries or account status.”
 

4. Potential Fees for SMS Messaging:

Standard message and data rates may apply according to your carrier’s pricing plan.

5. Opt-In Method:

You may opt-in to receive SMS messages from ClearHaven Service through our online forms.

6. Opt-Out Method:

You can opt out at any time by replying “STOP” to any SMS you receive, or by contacting us directly to be removed from our messaging list.

7. Help:

If you are experiencing any issues, reply “HELP” or contact us at info@clearhavenservice.com

8. Standard Messaging Disclosures:

• Message and data rates may apply.
   
• You can opt-out at any time by texting “STOP.”
   
• For help, text “HELP” or visit our website at https://clearhavenservice.com/privacy-policy.
   
• Message frequency may vary.